93219 – Outlook: Updated notifications experience in Mobile (archived)

Product:

Outlook

Platform:

Android, iOS, mobile, US Instances, World tenant

Status:

Launched

Change type:

Feature update, User impact

Links:

Details:

We've updated notifications to make it easier for you to effectively customize your settings so you can stay on top of the things that matter to you and be able to maintain a healthy work-life balance.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2022-04-06

updated:
2024-04-23

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Potential increase in support tickets related to notification settings
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for updated documentation and training materials for IT staff and end-users
- Roles impacted: IT Trainers, Documentation Specialists
- Monitoring of system performance post-update to ensure no degradation in service
- Roles impacted: IT Operations Managers, System Administrators

- Direct Impact on IT Services
- Changes in notification behavior may lead to confusion among users, impacting productivity
- Roles impacted: End Users, Team Leaders, Project Managers
- Integration issues with existing third-party applications that rely on Outlook notifications
- Roles impacted: Application Support Analysts, Integration Specialists
- Potential for increased load on email servers due to changes in notification frequency or settings
- Roles impacted: Network Administrators, Server Administrators

- Direct Impact on IT Users
- Users may experience a learning curve with the new notification settings, leading to temporary disruptions
- Roles impacted: All End Users, Department Heads
- Risk of missed important notifications if users do not adjust settings correctly
- Roles impacted: Sales Teams, Customer Support Representatives
- Changes may affect users' ability to maintain work-life balance if notifications are not managed effectively
- Roles impacted: All Employees, HR Managers

References:
- Microsoft Outlook Mobile Notifications Update: [Microsoft Blog](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-notifications-update/)
- IT Change Management Best Practices: [ITIL Foundation](https://www.axelos.com/best-practice-solutions/itil)

Opportunities**

- Enhanced Notification Customization
- Opportunity to improve user experience by allowing users to tailor notifications based on priority and relevance.
- Roles that might profit:
- End Users: Employees can manage their notifications to reduce distractions and improve focus.
- Team Leaders: Can encourage team members to customize notifications for better collaboration.

- Integration with Task Management Tools
- Potential to integrate Outlook notifications with task management applications (e.g., Microsoft To Do, Trello) to streamline workflow and task tracking.
- Roles that might profit:
- Project Managers: Can keep track of deadlines and tasks more effectively.
- IT Administrators: Can facilitate training on integration, improving overall productivity.

- Training and Support for Notification Settings
- Opportunity to provide training sessions or resources on how to effectively use the new notification features, ensuring users maximize their benefits.
- Roles that might profit:
- HR: Can enhance employee onboarding and ongoing training programs.
- IT Support: Can reduce the number of support tickets related to notification issues by empowering users with knowledge.

References:
- Microsoft Outlook Mobile Notifications Update: [Microsoft Blog](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/outlook-mobile-notifications-update/)

Potentional Risks**

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