check before: 2026-04-01
Product:
Teams
Platform:
Linux, Mac, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Administrators will be able to assign multiple phone numbers (up to 10) to a single user. Users will be able to make and receive phone calls using any number assigned to them without switching accounts or devices. This capability brings flexibility and efficiency to scenarios where individuals manage multiple roles, regions, or responsibilities.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-02-28
updated:
2026-02-28
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Teams now allows administrators to assign up to 10 different phone numbers to a single user, enabling seamless communication across multiple roles or regions without needing separate devices or accounts.
Direct effects for Operations**
User Confusion
Users may become confused about which phone number to use for calls, leading to miscommunication and inefficiencies in communication.
- roles: End Users, Customer Support Representatives
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/whats-new-in-microsoft-teams-june-2023/ba-p/3861230
Increased Support Tickets
The introduction of multiple phone numbers may lead to an increase in support tickets as users encounter issues or require assistance in managing their numbers.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.microsoft.com/en-us/microsoft-teams/voice-calling, https://www.forbes.com/sites/bernardmarr/2023/06/01/the-future-of-communication-how-microsoft-teams-is-evolving/?sh=5c1e1c4e1b1e
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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