check before: 2026-01-01
Product:
Teams
Platform:
Mac, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-11-18
updated:
2025-11-18
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Shared Call History Implementation
If the shared call history feature is implemented without proper training and communication, users may experience confusion regarding call ownership and accountability, leading to potential miscommunication and missed follow-ups.
- roles: Customer Support Agents, Team Managers
- references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/
Access Control Misconfiguration
If the access control for the shared call history is not properly configured, unauthorized users may gain access to sensitive call information, leading to privacy concerns and potential data breaches.
- roles: IT Administrators, Compliance Officers
- references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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