*For this entry exists the more relevant or more recent entry MC1188999
check before: 2026-01-01
Product:
Teams
Platform:
Mac, Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
Details:
Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-11-18
updated:
2026-02-18
Docu to Check
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MS workload name
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summary for non-techies**
The new feature in Microsoft Teams' Queues app allows for a shared call history accessible by the team, enabling all members to view missed, incoming, and outgoing calls, thus improving communication and ensuring consistent customer service.
Direct effects for Operations**
Please, look at the most relevant linked item for details
explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-18 | RM Status | Rolling out | Launched |
| 2026-01-09 | RM Status | In development | Rolling out |
| 2025-11-20 | RM Release Phase | General Availability | General Availability, Targeted Release |
Last updated 1 day ago ago
