check before: 2025-11-01
Product:
Microsoft Viva, Microsoft Viva Engage, Teams
Platform:
iOS, Teams And Surface Devices, World tenant
Status:
In development
Change type:
Links:
Details:
Users will be able to search for Viva Engage conversations directly in the Viva Engage app for Teams.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-11-20
updated:
2025-11-20
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the change is implemented without proper preparation, users may experience delays or failures in accessing Viva Engage conversations, leading to frustration and decreased productivity.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-viva-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/123456
Increased Support Tickets
Unprepared changes may lead to an increase in support requests from users facing issues with the new search functionality, overwhelming IT support teams.
- roles: IT Support Staff, Helpdesk Technicians
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-technology-changes-on-it-support/?sh=5b1c1e4e4f3b, https://www.gartner.com/en/information-technology/insights/it-support
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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