498158 – Microsoft Entra: Improved Backup and Restore Experience for the Authenticator App on iOS

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check before: 2025-08-01

Product:

Entra

Platform:

iOS, World tenant

Status:

In development

Change type:

Links:

Details:

Users of the Microsoft Authenticator app on iOS will be able to back up account names—including Microsoft work or school accounts, Microsoft personal accounts, and third-party accounts like Amazon or Google—using iCloud and iCloud Keychain. This enables secure, end-to-end encrypted backup of account names and TOTP credentials. When setting up a new iOS device, account names will automatically appear in the app, and users can sign in to complete setup.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-07-10

updated:
2025-07-10

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

Microsoft's Authenticator app on iOS now allows users to securely back up and restore account information using iCloud and iCloud Keychain, making it easier to transfer data to a new device without manually setting up accounts again.

Direct effects for Operations**

Data Loss Risk
If the backup and restore feature is implemented without proper user education, users may inadvertently lose access to their accounts if they do not understand how to use the new feature correctly, leading to potential data loss.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/en-us/security/blog/2023/10/01/understanding-data-loss-prevention-in-the-cloud/

User Experience Disruption
Without adequate preparation and communication, users may face confusion during the transition to the new backup system, leading to frustration and decreased productivity as they navigate the changes.
   - roles: End Users, Help Desk Staff
   - references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-technology-changes-on-user-experience/?sh=5c1c1e4e1b8e

Configutation Options**

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IT Security**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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Last updated 7 months ago ago

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