483952 – Microsoft Copilot (Microsoft 365): Select some text, and instantly get helpful options from Copilot

Product:

Copilot, Microsoft 365 Apps

Platform:

Mac, World tenant

Status:

Launched

Change type:

Links:

Details:

The Copilot icon in your document margin gives you a variety of actions you can take on your selected text. One click lets you rewrite, get editorial coaching, and more.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2025-05-02

updated:
2025-10-24

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If Microsoft Copilot is implemented without proper training or user preparation, users may struggle to understand how to effectively utilize the new features, leading to frustration and decreased productivity.
   - roles: End Users, Content Creators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-will-it-change-the-way-we-work/

Increased Support Tickets
The introduction of Copilot without adequate preparation may lead to an influx of support requests as users encounter issues or confusion with the new functionalities, overwhelming IT support teams.
   - roles: IT Support Staff, Helpdesk Technicians
   - references: https://www.techradar.com/news/microsoft-365-copilot-is-here-but-its-not-perfect, https://www.zdnet.com/article/microsoft-365-copilot-is-here-but-its-not-a-silver-bullet/

Configutation Options**

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explanation for non-techies**

XXXXXXX ... free basic plan only