check before: 2025-06-01
Product:
Copilot, Outlook
Platform:
Windows Desktop, World tenant
Status:
Cancelled
Change type:
Links:
Details:
This feature enables licensed users to use a role-based Copilot (like Copilot for Sales) to provide content for Copilot in Outlook's Summarize experience. This roadmap item tracks availability in classic Outlook for Windows. We are cancelling this feature, we apologize for any inconvenience this may cause.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Current Channel
Created:
2025-05-02
updated:
2025-06-13
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
The role-based Copilot feature for summarizing emails in classic Outlook for Windows has been cancelled, meaning users will need to continue using existing tools and features in the application.
Direct effects for Operations**
Feature Cancellation Impact
The cancellation of the role-based Copilot feature may lead to a lack of expected productivity enhancements for users who rely on AI assistance in summarizing emails, potentially resulting in decreased efficiency and user frustration.
- roles: Sales Representatives, Administrative Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/announcing-copilot-for-sales-in-outlook/, https://www.zdnet.com/article/microsoft-cancels-copilot-for-sales-in-outlook/
User Experience Degradation
Without the Copilot feature, users may experience a decline in their ability to quickly summarize and manage email communications, leading to longer response times and potential miscommunication.
- roles: Sales Representatives, Customer Support Agents
- references: https://www.forbes.com/sites/bernardmarr/2023/10/11/how-ai-is-transforming-email-management/?sh=5c1c1e1e7c3b, https://www.techradar.com/news/microsoft-outlook-copilot-cancellation
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-06-13 | RM Description | This feature enables licensed users to use a role-based Copilot (like Copilot for Sales) to provide content for Copilot in Outlook's Summarize experience. This roadmap item tracks availability in classic Outlook for Windows. | This feature enables licensed users to use a role-based Copilot (like Copilot for Sales) to provide content for Copilot in Outlook's Summarize experience. This roadmap item tracks availability in classic Outlook for Windows. We are cancelling this feature, we apologize for any inconvenience this may cause. |
| 2025-06-13 | RM Status | In development | Cancelled |
Last updated 6 months ago ago
