468866 – Microsoft Teams: Delayed simultaneous ring setting (archived)

Product:

Teams

Platform:

Mac, US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

For teams with shared call responsibilities, delayed simultaneous ring will ensure calls configure the intended recipient first, instead of notifying everyone the moment a call comes in. This helps reduce noise and minimizes distractions —especially for roles like delegates and customer service teams.

Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability

Created:
2024-11-19

updated:
2025-02-22

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Distraction
Without proper preparation, the delayed simultaneous ring feature may lead to increased distractions for users as calls will ring simultaneously for all team members, causing confusion and interruptions in workflow.
   - roles: Customer Service Representatives, Delegates
   - references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/

Call Management Efficiency
If the change is implemented without preparation, it may disrupt the call management process, leading to missed calls or delayed responses, negatively impacting user experience and customer satisfaction.
   - roles: Customer Service Representatives, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-teams/blog/2023/10/01/whats-new-in-microsoft-teams-october-2023/

Configutation Options**

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explanation for non-techies**

Imagine you're in a busy office where multiple people are responsible for answering incoming calls. Previously, every time the phone rang, it was like a fire alarm going off, with everyone rushing to answer at once. This often led to chaos and unnecessary distractions, especially for those who were not directly responsible for the call.

Microsoft Teams is introducing a feature called "delayed simultaneous ring" to help manage this situation more effectively. Think of it like a receptionist who first tries to reach the intended person quietly, without alerting the entire office. If that person doesn't pick up, then others are notified, allowing them to step in if needed. This approach reduces the noise and interruptions for everyone else, allowing them to focus on their tasks without being disturbed by every incoming call.

This feature is particularly beneficial for roles such as delegates or customer service teams, where specific individuals are designated to handle certain calls. By ensuring that calls are directed to the right person first, the workflow becomes smoother and more efficient, much like having a well-organized system in place that ensures the right person gets the message without causing a commotion for everyone else.