418565 – Microsoft Viva: Viva Engage – User-level mute (archived)

Product:

Microsoft Viva, Microsoft Viva Engage

Platform:

Web, World tenant

Status:

Cancelled

Change type:

Links:

Details:

The mute user feature will allow users to remove other users' posts from their feeds and digests. Users cannot mute designated leaders. Muting a user does not block notifications or at-mentions from that user. Admins can turn this feature on or off for the entire network.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-09-28

updated:
2025-07-26

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Engagement
The introduction of the mute user feature may lead to decreased user engagement as users may choose to mute posts from colleagues, resulting in a less collaborative environment.
   - roles: End Users, Community Managers
   - references: https://www.microsoft.com/en-us/microsoft-viva/engage, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/2871230

Information Silos
Users muting others can create information silos where important updates and discussions are missed, negatively impacting team collaboration and project outcomes.
   - roles: Team Leaders, Project Managers
   - references: https://www.microsoft.com/en-us/microsoft-viva/engage, https://www.forbes.com/sites/forbestechcouncil/2022/01/10/how-to-avoid-information-silos-in-the-workplace/?sh=4c1c1c4e1c3b

Configutation Options**

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explanation for non-techies**

Imagine you are at a large social gathering. There are many conversations happening around you, and while most are interesting, some might not be relevant or appealing to you. Now, think of the "mute user" feature in Microsoft Viva Engage as a way to politely step away from those less relevant conversations without causing any disruption.

When you mute a user, it's like deciding to focus on the conversations that matter to you while still being in the same room. You won't see their posts in your feed or digests, but you can still receive direct notifications or mentions from them, just like how you might still hear someone calling your name across the room.

It's important to note that you can't mute designated leaders, similar to how you can't ignore the host or key speakers at an event. This ensures that important messages from leadership are always visible to everyone.

Admins have the power to enable or disable this feature for the entire network, much like how event organizers can set the rules for the gathering. This flexibility allows organizations to tailor the experience to their specific needs.

In summary, the mute user feature in Microsoft Viva Engage helps you manage your information flow more effectively, allowing you to focus on the content that is most relevant to you while maintaining the ability to receive important notifications and mentions.