check before: 2025-08-01
Product:
Outlook
Platform:
Mac, US Instances, World tenant
Status:
Launched
Change type:
Links:
Details:
With the new sync window, you can choose how many days' worth of emails and attachments you want to download to your device so you can always access them even while offline.
Change Category:
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Scope:
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Release Phase:
Current Channel
Created:
2024-08-21
updated:
2025-09-23
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
Email Accessibility
If users do not prepare for the change, they may find themselves unable to access important emails and attachments when offline, leading to potential delays in communication and decision-making.
- roles: End Users, IT Support
- references: https://support.microsoft.com/en-us/office/outlook-sync-settings-1c1b1c3b-4c3b-4c3b-8c3b-3c3b3c3b3c3b, https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/15/whats-new-in-outlook-for-windows/
User Experience Disruption
Changes in sync settings without user preparation can lead to confusion and frustration among users, as they may not understand how to adjust their settings or the implications of reduced email availability.
- roles: End Users, Training Coordinators
- references: https://www.techrepublic.com/article/how-to-manage-outlook-sync-settings/, https://www.zdnet.com/article/microsoft-outlook-tips-and-tricks/
Increased IT Support Requests
Unprepared changes may result in a spike in support requests from users experiencing issues with email access, overwhelming IT support resources and impacting response times.
- roles: IT Support, Help Desk Staff
- references: https://www.forbes.com/sites/bernardmarr/2020/09/21/the-top-5-ways-to-improve-it-support-in-your-organization/, https://www.cio.com/article/243200/how-to-improve-it-support-and-customer-service.html
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-09-23 | RM Status | Rolling out | Launched |
| 2025-08-19 | RM Status | In development | Rolling out |
| 2025-06-11 | RM Release | June CY2025 | August CY2025 |
| 2025-01-14 | RM Release | January CY2025 | June CY2025 |
| 2025-01-14 | RM Preview | December CY2024 | May CY2025 |
Last updated 2 months ago ago
