392455 – Microsoft Copilot (Microsoft 365): Whiteboard Copilot – First run experience

Product:

Copilot, Teams, Whiteboard

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Links:

Details:

Copilot FRE will guide first-time users to discover and leverage the power of Whiteboard Copilot features. ?

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-04-05

updated:
2024-05-16

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support resources as users familiarize themselves with the new Whiteboard Copilot features.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Potential for system performance issues during the initial rollout phase due to increased usage and user engagement.
- Roles impacted: IT Operations Managers, System Administrators
- Need for monitoring tools to track user engagement and system performance metrics post-implementation.
- Roles impacted: IT Operations Analysts, Data Analysts

- Direct Impact on IT Services
- Integration challenges with existing Microsoft 365 services (e.g., Teams, OneDrive) as users begin to utilize Whiteboard Copilot.
- Roles impacted: IT Service Managers, Application Administrators
- Risk of service disruptions if the new features conflict with current configurations or customizations in Microsoft 365.
- Roles impacted: IT Change Managers, Configuration Managers
- Requirement for updated documentation and training materials to support users in navigating the new features effectively.
- Roles impacted: IT Trainers, Knowledge Management Specialists

- Direct Impact on IT Users
- Learning curve associated with the new features may lead to initial frustration or decreased productivity among users.
- Roles impacted: End Users (employees across departments)
- Enhanced collaboration capabilities may lead to increased project engagement, but also potential for information overload.
- Roles impacted: Project Managers, Team Leaders
- User feedback may necessitate rapid iterations or adjustments to the Copilot features, impacting user experience.
- Roles impacted: User Experience Designers, Product Managers

References:
- Microsoft Copilot Overview: [Microsoft 365 Copilot](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Whiteboard Copilot Features: [Microsoft Whiteboard](https://support.microsoft.com/en-us/whiteboard)

Opportunities**

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Potentional Risks**

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