180204 – Microsoft Copilot (Microsoft 365): Microsoft 365 Chat (archived)

Product:

Copilot, Microsoft 365 Copilot, Microsoft Search, Teams

Platform:

Mac, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, Admin impact

Links:

Details:

Your single destination to take on any task. It combines the power of Large Language Models with your work content and context, and other apps, to help you draft content, catch up on what you missed, and get answers to questions via open prompts. It's available via multiple surfaces, including microsoft365.com, Teams, and Bing.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2023-10-13

updated:
2024-03-31

Docu to Check

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MS workload name

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More Info URL

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Direct effects for Operations**

- Impact on IT Operations
- Increased demand for system resources
- Potential strain on existing infrastructure due to the integration of Large Language Models (LLMs)
- Roles impacted: IT Infrastructure Team, Network Administrators
- Need for enhanced monitoring and support
- Requirement for real-time monitoring tools to track performance and user interactions with Microsoft 365 Chat
- Roles impacted: IT Support Team, System Administrators
- Risk of integration issues with existing applications
- Possible conflicts with legacy systems or other third-party applications that rely on Microsoft 365 services
- Roles impacted: Application Support Team, IT Project Managers

- Impact on IT Services
- Changes in service delivery and user experience
- Users may experience disruptions during the transition to Microsoft 365 Chat, affecting productivity
- Roles impacted: Service Desk, User Experience Team
- Dependency on Microsoft’s cloud services
- Increased reliance on Microsoft’s uptime and performance, which could affect service availability
- Roles impacted: Cloud Services Team, IT Governance
- Potential for increased security vulnerabilities
- New features may introduce unforeseen security risks that need to be managed proactively
- Roles impacted: IT Security Team, Compliance Officers

- Impact on IT Users
- Learning curve associated with new features
- Users may require training to effectively utilize Microsoft 365 Chat, leading to temporary productivity loss
- Roles impacted: End Users, Training and Development Team
- Changes in collaboration dynamics
- Teams may need to adapt to new workflows and communication methods introduced by the chat feature
- Roles impacted: Team Leaders, Project Managers
- User resistance to change
- Some users may be hesitant to adopt new tools, leading to decreased morale or productivity
- Roles impacted: Change Management Team, HR Representatives

References:
- Microsoft Copilot Overview: https://adoption.microsoft.com/copilot
- Microsoft 365 Chat Features: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-chat/

Opportunities**

- Enhanced Productivity through Microsoft 365 Copilot
- Opportunity: Leverage Microsoft 365 Copilot to automate repetitive tasks and streamline workflows, allowing employees to focus on higher-value activities.
- Roles Benefiting:
- Project Managers: Can use Copilot to generate reports and summaries quickly.
- Marketing Teams: Can draft content and analyze data more efficiently.
- Reference: [Microsoft Copilot Overview](https://adoption.microsoft.com/copilot)

- Improved Collaboration with Microsoft Teams Integration
- Opportunity: Utilize Microsoft 365 Chat and Copilot features within Teams to enhance real-time collaboration and information sharing among team members.
- Roles Benefiting:
- Sales Teams: Can quickly access customer data and generate responses during meetings.
- Customer Support: Can use Copilot to find solutions and respond to queries faster.
- Reference: [Microsoft Teams Features](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software)

- Cost-Effective Training and Onboarding
- Opportunity: Implement Microsoft 365 Copilot as a training tool for new employees, providing them with instant access to information and resources, reducing the need for extensive training sessions.
- Roles Benefiting:
- HR Teams: Can streamline the onboarding process and reduce training costs.
- IT Support: Can decrease the volume of basic support queries by empowering users to find answers independently.
- Reference: [Microsoft 365 Training Resources](https://support.microsoft.com/en-us/training)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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