check before: 2023-10-01
Product:
Intune
Platform:
Mac, World tenant
Status:
Launched
Change type:
Feature update, Admin impact
Links:
Details:
Provide view-only remote assistance for Mac devices.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2023-07-06
updated:
2024-05-24
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Introduction of view-only remote assistance for Mac devices
- Potential increase in support requests as users become aware of the new feature
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for updated training and documentation for IT staff on how to utilize the new feature effectively
- Roles impacted: IT Trainers, IT Support Staff
- Impact on IT Services and Users
- Changes in user experience with remote assistance capabilities
- Users may experience improved resolution times for issues, leading to increased productivity
- Roles impacted: End Users, Department Managers
- Possible initial confusion or resistance from users unfamiliar with the new remote assistance feature
- Roles impacted: End Users, IT Support Staff
- Dependencies and Interdependencies
- Integration with existing IT service management tools may require adjustments
- Potential for disruptions if not properly coordinated with other IT services (e.g., ticketing systems)
- Roles impacted: IT Service Management Team, IT Administrators
- Compatibility with other remote support tools already in use
- Risk of conflicts or redundancy in support processes
- Roles impacted: IT Support Staff, IT Administrators
References:
- Microsoft Intune documentation: https://docs.microsoft.com/en-us/mem/intune/
- Microsoft Tech Community discussions on Intune features: https://techcommunity.microsoft.com/t5/intune-customer-success/bg-p/IntuneCustomerSuccess
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-05-24 | RM Status | In development | Launched |
| 2023-10-18 | RM Release | September CY2023 | October CY2023 |
| 2023-10-18 | RM Preview | August CY2023 | September CY2023 |
Last updated 9 months ago ago
