125289 – Outlook: SMS on Outlook Lite (archived)

Product:

Outlook

Platform:

Android, World tenant

Status:

Launched

Change type:

New feature, Admin impact

Links:

Details:

Available only in India. Outlook Lite now presents a modern, powerful SMS experience for users who prefer to have all their messaging needs in one compact platform/

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
Preview, General Availability

Created:
2023-04-13

updated:
2024-04-24

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased support requests related to SMS functionality in Outlook Lite
- Roles impacted: IT Support Team, Helpdesk Staff
- Potential for higher call volumes and ticket submissions as users adapt to the new feature
- Need for additional monitoring and troubleshooting resources for SMS integration
- Roles impacted: IT Operations Team, System Administrators
- Dependencies on SMS service providers and potential interdependencies with existing messaging systems

- Direct Impact on IT Services
- Possible service disruptions during the rollout of SMS features in Outlook Lite
- Roles impacted: IT Service Managers, Change Management Team
- Risk of outages or degraded performance affecting email and messaging services
- Integration challenges with existing IT infrastructure and third-party applications
- Roles impacted: Application Developers, IT Architects
- Dependencies on APIs and data synchronization with other communication tools (e.g., Teams, SharePoint)

References:
- Microsoft Outlook Lite Overview: [Microsoft Official Site](https://www.microsoft.com/en-us/microsoft-365/outlook/outlook-lite)
- IT Change Management Best Practices: [ITIL Foundation](https://www.axelos.com/best-practice-solutions/itil)

Data Protection**

XXXXXXX ... paid membership only