check before: 2026-01-23
Product:
Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Online, World tenant
Status:
Change type:
User impact
Links:
Details:
Summary:
Starting February 16, 2026, Outlook for Android and iOS will allow diagnostic uploads even if Optional Connected Experiences are disabled, enabling support teams to collect troubleshooting data without changing admin policies or user workflows. No action is required, but helpdesk staff should be informed.
Details:
[Introduction]
We're updating how diagnostic uploads work in Outlook for Android and iOS. Starting February 16, 2026, users will be able to upload diagnostics even if Optional Connected Experiences are disabled. This change ensures that support teams can collect necessary troubleshooting data without requiring additional settings.
[When this will happen:]
Starting February 16, 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-01-24
updated:
2026-01-24
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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summary for non-techies**
Starting February 16, 2026, Outlook for Android and iOS will allow users to upload diagnostic data even if Optional Connected Experiences are turned off, enabling support teams to collect necessary troubleshooting data without altering admin policies or user workflows.
Direct effects for Operations**
Increased Diagnostic Data Collection
With the change, users can upload diagnostics without needing to enable Optional Connected Experiences, potentially leading to an increase in the volume of diagnostic data collected by support teams.
- roles: Helpdesk Staff, IT Support Team
- references: https://learn.microsoft.com/deployoffice/privacy/optional-connected-experiences
User Experience Improvement
Users may experience quicker resolution times for issues as support teams can access diagnostic data more readily, improving overall user satisfaction with Outlook mobile.
- roles: End Users, Helpdesk Staff
- references: https://learn.microsoft.com/deployoffice/privacy/optional-connected-experiences
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 weeks ago ago
