98130 – Outlook: New Outlook for Windows – Teams Meeting Chat from Outlook (archived)

Product:

Outlook, Teams

Platform:

Web, World tenant, Windows Desktop

Status:

Launched

Change type:

Feature update, User impact

Links:

Details:

This feature provides an easy Teams chat experience from Outlook in the context of a meeting for participants to send a quick message or review the chat.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability, Preview

Created:
2022-12-09

updated:
2024-02-27

Public Preview Start Date

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support tickets related to the integration of Teams chat within Outlook.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Potential for performance issues or downtime during the initial rollout phase due to increased load on servers.
- Roles impacted: IT Operations Managers, System Administrators

- Direct Impact on IT Services
- Changes in user experience may lead to confusion or resistance among users accustomed to the previous Outlook interface.
- Roles impacted: End Users, Training Coordinators
- Dependencies on existing Teams and Outlook services may cause disruptions if not properly managed during the transition.
- Roles impacted: IT Service Managers, Change Management Teams

References:
- Microsoft 365 Blog: [Introducing Teams Chat in Outlook](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-teams-chat-in-outlook/)
- Microsoft Teams Documentation: [Teams and Outlook Integration](https://docs.microsoft.com/en-us/microsoftteams/outlook-teams-integration)