66141 – Bookings: ”Cc” functionality to email notifications (archived)

Product:

Bookings

Platform:

Online, Web, World tenant

Status:

Launched

Change type:

Links:

Details:

"CC" additional email addresses on confirmation & reminder emails for 1:1 & N:1 appointments.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2020-07-15

updated:
2025-02-24

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Email Notification Overload
Adding CC functionality may lead to excessive email notifications, overwhelming users and causing important messages to be overlooked.
   - roles: End Users, Administrative Staff
   - references: https://www.forbes.com/sites/forbestechcouncil/2021/06/15/how-to-avoid-email-overload-in-the-workplace/

Privacy Concerns
CC'ing additional email addresses may expose sensitive information to unintended recipients, leading to potential data privacy violations.
   - roles: Compliance Officers, IT Security Staff
   - references: https://www.privacyshield.gov/article?id=Privacy-Concerns-Related-to-Email-Communications

Configutation Options**

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explanation for non-techies**

When you're organizing a meeting or an appointment, communication is key. Imagine you're planning a dinner party and want to make sure everyone knows the details. You'd likely send out invitations and maybe even a reminder as the date approaches. Now, think about if you wanted to keep a friend or family member in the loop about the party details without them attending. You might send them a copy of the invitation or a quick message with the information.

In the digital world, this is similar to using the "Cc" (carbon copy) function in emails. When you book an appointment using a service like Bookings, confirmation and reminder emails are sent to the attendees. With the new update, you can now "Cc" additional email addresses on these notifications. This means you can keep other relevant parties informed about the appointment details without them being direct participants.

For example, if you're a lawyer setting up a meeting with a client, you might want to "Cc" your assistant so they can manage your schedule or prepare necessary documents. Similarly, a manager could "Cc" a team member who needs to be aware of the meeting outcomes but doesn't need to attend. This feature ensures that everyone who needs to be informed is kept in the loop, much like sending a copy of your dinner party invitation to someone who needs to know the plan but isn't necessarily coming to the party.

This change enhances communication and coordination, making it easier to manage appointments and ensure all relevant parties are informed. Just like sharing your party plans with those who need to know, the "Cc" function in Bookings helps streamline information sharing in a professional setting.