560341 – Microsoft Edge: Shadow AI

Product:

Copilot, Microsoft Edge, Purview, Purview Communication Compliance

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Currently admins can set Purview DLP policies to protect sensitive data from being sent to any Generative AI apps, users get blocked from sending their prompts to LLM when this is triggered and stops their workflow. This new add-on to the feature shows a new UI that will give users the option to be redirected to M365 Copilot which will open and navigate to this M365 Copilot tab and allow them to send the same prompt there.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2026-04-15

updated:
2026-04-15

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Workflow Disruption
If the new UI is implemented without proper preparation, users may experience confusion and frustration due to unexpected changes in their workflow, leading to decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/12/introducing-microsoft-365-copilot-in-microsoft-edge/, https://techcommunity.microsoft.com/t5/microsoft-edge-blog/announcing-new-features-in-microsoft-edge/ba-p/123456

Data Security Risks
Without adequate preparation, the new feature may inadvertently expose sensitive data to unauthorized access if users are not properly trained on how to use the new UI and its implications for data protection.
   - roles: Data Protection Officers, Compliance Managers
   - references: https://www.microsoft.com/en-us/security/blog/2023/08/15/data-loss-prevention-in-microsoft-365/, https://www.purview.microsoft.com/en-us/blog/2023/07/20/understanding-data-loss-prevention/

Increased Support Tickets
The introduction of the new UI without prior training or communication may lead to an increase in support tickets as users encounter issues or confusion, straining IT resources.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.forbes.com/sites/bernardmarr/2023/09/01/the-impact-of-ai-on-it-support/?sh=5c1e1e4e4f3b, https://www.zdnet.com/article/how-ai-is-changing-it-support/

Configutation Options**

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Opportunities**

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Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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