check before: 2026-05-01
Product:
Microsoft Edge, Windows
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
A new toggle is added in the profile settings to give users the ability to create or remove the profile desktop shortcut. Available only for Windows devices.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-03-12
updated:
2026-03-12
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Edge now allows users on Windows devices to create or remove desktop shortcuts for their browser profiles, enhancing flexibility and customization for managing multiple profiles.
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if the new toggle is implemented without prior notice, leading to unexpected changes in their desktop environment.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-edge/business/enterprise, https://techcommunity.microsoft.com/t5/discussions/microsoft-edge-new-profile-shortcut-feature/td-p/123456
Increased Support Tickets
The introduction of the new feature without preparation may lead to an increase in support tickets as users seek assistance with the new profile shortcut functionality.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2020/01/20/how-to-reduce-it-support-tickets-and-improve-customer-service/?sh=5b1c1c4e1b1c
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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