557175 – Microsoft 365 admin center: Copilot – Billing and usage – Standalone consumption of prepaid capacity pack credits

Product:

Copilot, Microsoft 365 admin center

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Use a prepaid capacity pack as the sole billing method for supported Copilot experiences. Admins can configure billing policies with prepaid capacity such that usage for users in the policy is deducted exclusively from prepaid capacity credits, with no pay as you go charges.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2026-02-19

updated:
2026-02-19

Docu to Check

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MS workload name

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summary for non-techies**

Microsoft 365's new billing method for Copilot features involves prepaid capacity pack credits, allowing administrators to manage costs predictably by paying upfront for services and avoiding unexpected charges.

Direct effects for Operations**

Billing Confusion
If the change to use prepaid capacity pack credits is implemented without proper preparation, users may face confusion regarding their billing and usage, leading to unexpected service interruptions if credits are exhausted.
   - roles: Finance Manager, IT Administrator
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/understanding-microsoft-365-billing-and-usage/

User Experience Disruption
Without adequate communication and training on the new billing method, users may experience disruptions in accessing Copilot features, negatively impacting productivity and user satisfaction.
   - roles: End User, Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/understanding-microsoft-365-user-experience/

Configutation Options**

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explanation for non-techies**

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