check before: 2026-03-01
Product:
Copilot, Outlook
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Shared mailbox users and delegates with full access permission will now be able to access Copilot Chat, directly from their shared and delegate mailboxes in new Outlook.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-02-05
updated:
2026-02-05
Docu to Check
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MS workload name
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summary for non-techies**
The latest update to Copilot Chat allows it to assist with tasks related to shared mailboxes, enabling users with the right access to manage emails, provide summaries, and suggest responses directly from the shared mailbox, enhancing efficiency for managers and HR staff.
Direct effects for Operations**
Access Issues
Users may experience difficulties accessing Copilot Chat in shared mailboxes if they are not properly configured, leading to frustration and decreased productivity.
- roles: End Users, IT Support
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-copilot-chat-available-in-shared-and-delegate-mailboxes/ba-p/3856780
User Experience Disruption
If the change is implemented without adequate training or communication, users may struggle to adapt to the new features, resulting in confusion and inefficiency.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2023/01/30/the-impact-of-ai-on-user-experience/?sh=5c1c1c4e7b4b
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
