check before: 2026-02-01
Product:
Outlook, Windows
Platform:
Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
We’re introducing new rule actions in the new Outlook for Web and Windows to give users greater flexibility and control. This includes Clear Categories, Clear Flag, Complete Flag, and Flag Message, enabling more precise automation of message organization and follow‑up workflows. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-01-08
updated:
2026-01-08
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
The introduction of new rule actions without proper preparation may lead to confusion among users who are accustomed to the previous functionalities, resulting in decreased productivity as they adapt to the changes.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-new-rule-actions-in-outlook/
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues or misunderstandings with the new features, overwhelming the IT support team.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.techrepublic.com/article/how-to-manage-it-support-tickets/
Configutation Options**
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explanation for non-techies**
In the latest update for Outlook on both Web and Windows, new rule actions are being introduced to help users manage their emails more effectively. Think of these new features as tools in a well-organized toolbox, each designed to make your email management more efficient and tailored to your needs.
The "Clear Categories" action is like having a reset button for your emails. Imagine if you had a stack of folders, each with a label, and you wanted to start fresh by removing all the labels. This feature allows you to do just that with your email categories, making it easier to reorganize and categorize messages anew.
The "Clear Flag" and "Complete Flag" actions work similarly to how you might handle tasks on a to-do list. Clearing a flag is like crossing off a task that you no longer need to worry about, while completing a flag is akin to marking a task as done. These actions help keep your inbox tidy and ensure that you only focus on what's important.
Lastly, the "Flag Message" action is like putting a sticky note on a document to remind you to come back to it later. It helps you prioritize emails that need your attention, ensuring that important messages don't get lost in the shuffle.
These new rule actions in Outlook are designed to give you more control over your email organization and follow-up processes, much like having a personalized assistant who helps you keep everything in order.
** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
