check before: 2026-01-01
Product:
Copilot
Platform:
US Instances, Web, World tenant
Status:
In development
Change type:
Links:
Details:
To help you quickly find the conversations that matter, we’re updating the Chat History filtering experience. This refresh makes the interface simpler and makes it easier to clear filters whenever you need to.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-12-23
updated:
2025-12-23
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Interface Changes
The updated filtering UI may confuse users who are accustomed to the previous layout, leading to potential inefficiencies in finding relevant conversations.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/whats-new-in-microsoft-365-october-2023/ba-p/3856780
Increased Support Tickets
Changes in the Chat History filtering experience may lead to an increase in support tickets as users encounter difficulties navigating the new interface.
- roles: Support Staff, IT Operations
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/whats-new-in-microsoft-365-october-2023/ba-p/3856780
Configutation Options**
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explanation for non-techies**
Microsoft is making some changes to the way you interact with chat history in Microsoft 365's Copilot. Imagine your email inbox is like a messy desk with papers everywhere. Sometimes, you need to find a specific document quickly. To do this, you might use folders or labels to sort through the chaos. Similarly, in Microsoft 365, chat history can become cluttered with numerous conversations over time.
The new update aims to tidy up this digital desk by refreshing the filtering system. Think of it like getting a new filing cabinet with clearer labels and an easier way to put things back where they belong. The updated interface will make it simpler to apply and remove filters, helping you locate important conversations without sifting through unnecessary ones.
This change is like upgrading from a basic search function to a more intuitive system that understands what you're looking for, similar to how a librarian might help you find a book faster by pointing you directly to the right shelf. The goal is to make your workday more efficient by allowing you to focus on the conversations that matter most, without getting bogged down by irrelevant information.
In summary, this update is about making your digital workspace more organized and user-friendly, much like having a well-organized office that allows you to find what you need quickly and effortlessly.
** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
