check before: 2026-05-01
Product:
Outlook
Platform:
US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
We are adding support for sort by flag status, flag due date and flag start date.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-01-07
updated:
2026-01-07
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
Users may experience confusion and frustration if the sorting feature is implemented without proper training or communication, leading to inefficiencies in managing flagged emails.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/15/whats-new-in-outlook-june-2021/, https://www.techradar.com/news/microsoft-outlook-2021-review
Increased Support Tickets
The introduction of new sorting features without adequate preparation may lead to an increase in support tickets as users struggle to adapt to the changes, overwhelming the IT support team.
- roles: IT Support, Helpdesk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/, https://www.forbes.com/sites/bernardmarr/2020/01/20/the-top-5-ways-to-improve-it-support-in-your-organization/
Configutation Options**
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explanation for non-techies**
Outlook is introducing a new feature that allows users to sort their emails by flag status, flag due date, and flag start date. This change is designed to help users better organize and prioritize their emails.
Think of your email inbox like a busy office desk. In the past, you might have had a stack of papers that you needed to go through one by one, without any particular order. Now, imagine you have a set of colored sticky notes or flags that you can attach to each document. These flags can help you quickly identify which documents need immediate attention, which ones are due soon, and which ones you can start working on later.
Similarly, in Outlook, you can now sort your emails based on these flags. This means you can quickly find emails that are urgent or due soon, without having to scroll through your entire inbox. It's like having a personal assistant who organizes your desk for you, making sure that the most important tasks are always at the top of the pile.
This feature is available on both desktop and web versions of Outlook, and it's being rolled out to various user groups, including standard multi-tenant environments and government sectors like GCC, GCC High, and DoD. This enhancement is designed to make managing your emails more efficient, allowing you to focus on what matters most.
** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
