529855 – Microsoft Entra: Conditional Access support for Entra ID Account Recovery

Product:

Entra, Microsoft 365 Apps

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Microsoft Entra ID Account Recovery is an advanced authentication recovery mechanism that enables users to regain access to their organizational accounts when they've lost access to all registered authentication methods. This feature adds additional support for protecting the account recovery flow by enabling CA policies to be applied. Learn more

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-12-24

updated:
2025-12-24

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Account Recovery Process Disruption
If the change is implemented without proper preparation, users may face difficulties in recovering their accounts, leading to increased downtime and frustration.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-id-account-recovery/ba-p/3741230, https://www.microsoft.com/en-us/security/blog/2023/09/15/introducing-microsoft-entra-id-account-recovery/

Increased Support Tickets
Unprepared changes may lead to a surge in support tickets as users struggle with the new account recovery process, overwhelming IT support resources.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.forbes.com/sites/bernardmarr/2023/01/30/the-top-5-technology-trends-in-2023/?sh=5c1c1c4e7c1b, https://www.microsoft.com/en-us/security/blog/2023/09/15/introducing-microsoft-entra-id-account-recovery/

Configutation Options**

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IT Security**

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explanation for non-techies**

Microsoft Entra has introduced a new feature called Conditional Access support for Entra ID Account Recovery. Think of this as adding an extra layer of security to the process of getting back into your account if you've lost access to all your usual ways of logging in, like your password or authentication app.

Imagine you have a safety deposit box at a bank. Normally, you need your key and a password to open it. But what if you lose both? The bank has a special process to verify your identity and let you access your valuables. However, they also want to make sure that only you can go through this process, so they add extra checks to confirm it's really you.

In the same way, Microsoft Entra ID Account Recovery helps users regain access to their accounts by verifying their identity through additional checks, known as Conditional Access policies. These policies are like the bank's extra security measures, ensuring that only the rightful account owner can go through the recovery process.

This feature is particularly useful for organizations as it helps maintain security while providing a way for users to recover their accounts without needing to rely on IT support every time they lose access. It's like having a secure backup plan in place for those rare occasions when things go wrong.