516567 – Microsoft Copilot (Microsoft 365): Use Copilot to get a detailed and contextual explanation

Product:

Copilot, Microsoft 365 Apps

Platform:

Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Users will be able to click on "Explain this' on an acronym, text box, an image, or even a complete slide, and get a detailed contextual explanation of the selected object.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2025-10-18

updated:
2026-03-18

Docu to Check

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MS workload name

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summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

User Experience Degradation
If Microsoft Copilot is implemented without proper training and user preparation, users may experience confusion and frustration due to unexpected behavior or inaccuracies in the explanations provided, leading to decreased productivity.
   - roles: End Users, Training Coordinators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-can-it-help-your-business/

Increased Support Tickets
The introduction of Microsoft Copilot without adequate preparation may lead to a surge in support requests as users encounter issues or misunderstandings about the tool's functionality, overwhelming IT support teams.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.techradar.com/news/microsoft-365-copilot-is-here-but-its-not-perfect, https://www.zdnet.com/article/microsoft-365-copilot-is-here-what-you-need-to-know/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only