check before: 2025-12-01
Product:
Copilot
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Customers can connect M365 Copilot with PagerDuty to access escalation policies and on-call schedules with Copilot Connector.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-10-24
updated:
2025-10-24
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Integration Issues
If the integration between M365 Copilot and PagerDuty is implemented without proper preparation, it may lead to misconfigured escalation policies, resulting in delayed incident responses.
- roles: IT Support, Operations Manager
- references: https://www.pagerduty.com/blog/what-is-pagerduty/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/introducing-microsoft-365-copilot/ba-p/3741230
User Experience Degradation
Users may experience confusion or frustration if the new features of M365 Copilot are not properly communicated or trained, leading to decreased productivity.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-can-it-help-your-business/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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