508524 – Outlook: User-initiated Copilot insights in classic Outlook

Product:

Copilot, Outlook

Platform:

Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Users can manually select text and ask Copilot to help provide relevant information.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
Current Channel, Preview

Created:
2025-11-19

updated:
2025-12-10

Public Preview Start Date

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

User Experience Degradation
If the Copilot feature is introduced without proper training or documentation, users may struggle to utilize it effectively, leading to frustration and decreased productivity.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-in-outlook/, https://www.forbes.com/sites/bernardmarr/2023/10/02/how-ai-is-changing-the-way-we-use-outlook/

Increased Support Tickets
The introduction of Copilot without adequate preparation may lead to a surge in support requests as users encounter issues or confusion with the new feature.
   - roles: IT Support, Helpdesk Staff
   - references: https://www.techradar.com/news/why-ai-in-the-workplace-is-a-double-edged-sword, https://www.zdnet.com/article/how-ai-is-transforming-it-support/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only