check before: 2025-12-01
Product:
Copilot
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Earlier admins had to create new connections to adopt to the hierarchical permissions for ServiceNow Knowledge & Catalog Copilot Connectors as the edit capability was missing. Now, admins can easily edit their existing connections to switch between the permission handling option i.e. Simple vs Advanced to quickly adopt to the hierarchical permission feature.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-11-17
updated:
2025-11-17
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the edit capability is implemented without proper training or communication, users may face confusion regarding the new permission settings, leading to potential access issues and frustration.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/introducing-microsoft-copilot-in-microsoft-365" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/introducing-microsoft-copilot-in-microsoft-365/, https://www.servicenow.com/products/knowledge-management.html
Increased Support Tickets
The introduction of the new edit capability without adequate preparation may lead to an increase in support tickets as users encounter unexpected behavior or issues with permissions, overwhelming IT support resources.
- roles: IT Support Staff, System Administrators
- references: https://www.servicenow.com/products/it-service-management.html, https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/introducing-microsoft-copilot-in-microsoft-365" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/introducing-microsoft-copilot-in-microsoft-365/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
