*For this entry exists the more relevant or more recent entry MC1221922
check before: 2026-01-01
Details:
ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-11-17
updated:
2026-02-10
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
The Microsoft Copilot connector for ServiceNow now updates more frequently and includes both active and inactive tickets by default, allowing users to access more accurate and complete ticket information, with the added flexibility to adjust settings for existing connections.
Direct effects for Operations**
Please, look at the most relevant linked item for details
explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-10 | RM Status | In development | Launched |
Last updated 1 week ago ago
