503590 – Microsoft Copilot (Microsoft 365): Admins can now edit user mappings and query filters for ServiceNow Connector

Product:

Copilot

Platform:

Web, World tenant

Status:

Rolling out

Change type:

Links:

Details:

Support connection edit of user mapping, query filter for ServiceNow

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-11-17

updated:
2026-02-12

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

Microsoft has introduced a new feature for its Copilot in Microsoft 365, allowing administrators to edit user mappings and query filters for the ServiceNow Connector, enhancing data access management and productivity.

Direct effects for Operations**

User Mapping Errors
If user mappings are incorrectly edited without proper preparation, it can lead to users being unable to access necessary resources or applications, resulting in decreased productivity.
   - roles: IT Admin, End User
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-october-2023/

Query Filter Misconfiguration
Improperly configured query filters can lead to incorrect data being displayed to users, causing confusion and potential errors in decision-making processes.
   - roles: Data Analyst, End User
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-copilot-in-microsoft-365/ba-p/3731230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-october-2023/

Configutation Options**

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explanation for non-techies**

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