503564 – Microsoft 365 admin center: Organizational Messages now supports Hybrid-joined Devices

Product:

Microsoft 365 admin center

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Organizational Messages now supports Hybrid-joined Devices.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-10-07

updated:
2025-10-07

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the change is implemented without preparation, users on hybrid-joined devices may experience issues with receiving organizational messages, leading to confusion and lack of important updates.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/announcing-organizational-messages-support-for-hybrid-joined/ba-p/1234567

Increased Support Tickets
The lack of preparation for the change may result in a spike in support tickets as users encounter problems with the new feature, overwhelming the IT support team.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-in-it/

Configutation Options**

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explanation for non-techies**

Microsoft 365 has introduced a feature that allows organizational messages to be sent to hybrid-joined devices. To understand this, think of a hybrid-joined device as a car that can run on both electricity and gasoline. In the IT world, a hybrid-joined device is one that is connected to both a local network (like your office network) and a cloud service (like Microsoft 365). This dual connection allows the device to benefit from both local and cloud resources.

Previously, sending organizational messages through Microsoft 365 was like sending a memo to only the employees who worked in the office. Now, with support for hybrid-joined devices, it's like being able to send that memo to employees whether they are working in the office or remotely. This ensures that everyone receives important updates, no matter where they are working from.

For managers and HR staff, this means that communication can be more seamless and inclusive. Just as you would want all employees to be informed about company policies or events, this feature ensures that all devices, regardless of their connection type, receive the necessary messages. This can improve overall communication within the organization and ensure that everyone is on the same page.