check before: 2025-12-01
Product:
Copilot
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Enable customization of icon & name for data sources in Search (& chat).
Change Category:
XXXXXXX ... free basic plan only
Scope:
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Release Phase:
General Availability
Created:
2025-09-23
updated:
2025-09-23
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the customization feature is implemented without proper user training, users may struggle to recognize and utilize the new icons and names, leading to confusion and decreased productivity.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/12/introducing-microsoft-copilot-in-microsoft-365/, https://www.forbes.com/sites/bernardmarr/2023/02/20/how-microsoft-copilot-is-transforming-the-way-we-work/?sh=5c1e1c5e1b1e
Increased Support Tickets
The introduction of customizable icons and names may lead to an increase in support tickets as users encounter issues or have questions about the new features, overwhelming the support team.
- roles: Support Staff, IT Operations
- references: https://www.zdnet.com/article/how-to-manage-it-support-tickets-effectively/, https://www.techrepublic.com/article/how-to-reduce-it-support-tickets/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
Microsoft is introducing a feature in Microsoft 365 that allows users to customize the icon and name for data sources in Search and chat. This might sound a bit technical, but think of it like customizing the apps on your smartphone. Just as you can change the appearance of app icons or rename folders to better organize your home screen, this new feature lets you personalize how data sources appear when you search or chat within Microsoft 365.
Imagine you're working on a legal case or managing a project, and you frequently need to access specific databases or files. With this customization feature, you can assign a unique icon and name to each data source, making it easier to identify and access the information you need quickly. It's like having a personalized filing system where you can label and color-code folders to find them faster.
This change is particularly useful for teams and organizations that use multiple data sources. By customizing the icons and names, you can create a more intuitive and user-friendly interface that aligns with your team's workflow. It helps reduce the time spent searching for information and enhances productivity by allowing users to focus on their tasks rather than navigating through a sea of generic icons and names.
Overall, this feature is about making your digital workspace more organized and tailored to your needs, much like arranging your physical office space to suit your work style.
** AI generated content. This information must be reviewed before use.
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Last updated 2 months ago ago
