check before: 2026-04-01
Product:
Copilot, Microsoft Viva, Microsoft Viva Engage
Platform:
Web, World tenant
Status:
In development
Change type:
Links:
Details:
Agents in Viva Engage communities supports communities by answering questions, facilitating knowledge sharing, citing sources, and scaling expertise.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-09-18
updated:
2026-02-18
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
Microsoft is introducing a feature called Agents in Viva Engage communities within the Microsoft 365 suite, designed to enhance organizational interaction and knowledge sharing by acting as knowledgeable assistants to answer questions, share information, and connect people with resources.
Direct effects for Operations**
User Experience Degradation
If Microsoft Copilot is implemented without proper training and preparation, users may experience confusion and frustration due to incorrect or incomplete answers provided by the AI, leading to decreased productivity.
- roles: Community Managers, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-viva-engage/, https://www.forbes.com/sites/bernardmarr/2023/10/02/the-impact-of-ai-on-employee-experience/
Knowledge Management Issues
Without adequate preparation, the integration of Copilot may lead to misinformation being shared within communities, as the AI may not accurately cite sources or provide reliable information, undermining trust in the platform.
- roles: Knowledge Managers, Community Moderators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-viva-engage/, https://www.forbes.com/sites/bernardmarr/2023/10/02/the-impact-of-ai-on-employee-experience/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-18 | RM Release | March CY2026 | April CY2026 |
| 2025-12-18 | RM Release | January CY2026 | March CY2026 |
Last updated 1 day ago ago
