check before: 2026-01-01
Product:
Intune
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Remotely access devices over the cloud without requiring end user involvement by signing in with credentials.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-07-29
updated:
2025-08-15
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Intune's new "Unattended Remote Help for Windows" feature allows IT professionals to access and troubleshoot devices remotely without user involvement, enhancing efficiency and minimizing downtime.
Direct effects for Operations**
User Experience Degradation
If the change to implement unattended remote help is made without proper preparation, users may experience delays in support response times, leading to frustration and decreased productivity as they wait for issues to be resolved remotely.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/intune-unattended-remote-help-for-windows/ba-p/3651230, https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/introducing-unattended-remote-help-in-intune/
Security Risks
Implementing unattended remote access without adequate security measures can expose sensitive data and systems to unauthorized access, increasing the risk of data breaches and compliance violations.
- roles: IT Security Officers, System Administrators
- references: https://www.csoonline.com/article/3531230/the-security-risks-of-remote-access-tools.html, https://www.microsoft.com/en-us/security/blog/2021/06/24/remote-access-security-best-practices/
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-08-15 | RM Title | Microsoft Intune: Intune Suite - Unattended Remote Help for Windows - Remote Login | Microsoft Intune: Intune Suite - Unattended Remote Help for Windows - Remote Sign-in |
Last updated 5 months ago ago
