499154 – Microsoft Intune: Intune Suite – Unattended Remote Help for Windows – Remote Sign-in

Product:

Intune, Windows

Platform:

Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Remotely access devices over the cloud without requiring end user involvement by signing in with credentials.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-07-29

updated:
2026-02-18

Docu to Check

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MS workload name

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summary for non-techies**

Microsoft Intune's new Unattended Remote Help feature allows IT support to access and fix Windows devices remotely without the user's presence, using secure credentials to ensure only authorized personnel can perform maintenance or troubleshooting.

Direct effects for Operations**

User Experience Degradation
If the change is implemented without proper preparation, users may experience delays in remote support due to untested configurations, leading to frustration and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/intune-customer-success/intune-remote-help-for-windows/ba-p/3651230, https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/introducing-intune-remote-help-for-windows/

Security Risks
Implementing unattended remote access without adequate security measures can expose sensitive data and systems to unauthorized access, increasing the risk of data breaches.
   - roles: IT Security Team, System Administrators
   - references: https://www.csoonline.com/article/3531230/the-risks-of-remote-access-tools.html, https://www.microsoft.com/en-us/security/blog/2021/06/24/remote-access-security-best-practices/

Configutation Options**

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IT Security**

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explanation for non-techies**

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