498913 – Microsoft Viva: Copilot Dashboard – Copilot Chat in Word, Excel, PowerPoint Metrics

Product:

Copilot, Microsoft 365 Apps, Microsoft Viva, Teams

Platform:

Teams And Surface Devices, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Copilot Analytics users can now view metrics that reflect Copilot Chat (Work and Web) activity across Word, Excel, and PowerPoint. These updates reflect the latest addition of Copilot Chat to these apps to help users transition seamlessly between workflows and will be displayed alongside existing app chat metrics for continuity. The updated metrics are available in the Copilot Dashboard, the M365 Copilot Adoption and Impact PBI reports, with additional query support for all chat prompt metrics.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-07-31

updated:
2025-10-18

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Increased User Confusion
Users may experience confusion due to the introduction of new metrics and features without adequate training or documentation, leading to decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/10/introducing-microsoft-copilot-in-word-excel-and-powerpoint/, https://techcommunity.microsoft.com/t5/microsoft-365-blog/announcing-microsoft-copilot-in-microsoft-365/ba-p/3856780

System Performance Issues
The integration of new features may lead to unexpected system performance issues, such as slow response times or crashes, if not properly tested beforehand.
   - roles: System Administrators, End Users
   - references: https://www.zdnet.com/article/microsoft-copilot-what-it-is-and-how-it-works/, https://www.forbes.com/sites/bernardmarr/2023/10/11/microsoft-copilot-what-it-is-and-why-it-matters/?sh=5c1c1c4e1b5e

Configutation Options**

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Data Protection**

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explanation for non-techies**

Imagine you have a personal assistant who helps you with various tasks throughout your day. This assistant not only takes notes during meetings but also helps you draft emails, organize your schedule, and even create presentations. Now, think of Microsoft Copilot as a digital version of this assistant, integrated into the tools you already use like Word, Excel, and PowerPoint.

Recently, Microsoft has introduced a feature called Copilot Chat within these applications. It's like having a conversation with your assistant directly within the document or spreadsheet you're working on. You can ask questions, get suggestions, and receive help with tasks without leaving the app. This makes it easier to transition between different types of work without losing focus.

To help users understand how they're using this new feature, Microsoft has added metrics to the Copilot Dashboard. Think of this dashboard as a report card for your assistant, showing how often you're interacting with it and in what ways. It's similar to how a fitness tracker shows you your daily steps and activity levels. These metrics are part of the broader Microsoft 365 Copilot Adoption and Impact reports, which provide insights into how these tools are being used across an organization.

This update aims to provide continuity by displaying the new Copilot Chat metrics alongside existing app chat metrics. It's like adding a new section to your report card that tracks a new subject you've started learning. This way, you can see how you're progressing with this new tool and how it fits into your overall workflow.

In summary, the addition of Copilot Chat metrics helps users and organizations better understand how these new features are being utilized, similar to how a dashboard in a car provides insights into its performance and usage. This can help in making informed decisions about how to best use these tools to enhance productivity.