check before: 2025-10-01
Product:
Outlook
Platform:
Web, Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
Details:
The Global Address List, or Address Book, is getting a major visual redesign to make it easier to navigate, show more contact information in the search results list, improve its accessibility, and improve its appearance overall. This window is accessible via the To/Cc/Bcc buttons in the email compose form. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-07-23
updated:
2026-02-19
Docu to Check
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MS workload name
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summary for non-techies**
The Global Address List in Outlook is being redesigned to improve usability and accessibility, making it easier to find contact details and enhancing its visual appeal.
Direct effects for Operations**
User Interface Confusion
Users may struggle to adapt to the new layout and features, leading to confusion and decreased productivity during the transition period.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-outlook-october-2023/
Accessibility Issues
If the redesign does not adequately address accessibility standards, users with disabilities may face challenges in using the Global Address List effectively.
- roles: End Users, Accessibility Coordinators
- references: https://www.w3.org/WAI/standards-guidelines/
Increased Support Tickets
The change may lead to a spike in support requests as users encounter issues or have questions about the new features, straining IT resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/how-to-handle-increased-support-tickets-during-software-changes/
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-19 | RM Status | Rolling out | Launched |
| 2025-10-07 | RM Release | September CY2025 | October CY2025 |
| 2025-10-07 | RM Status | In development | Rolling out |
Last updated 2 days ago ago
