497297 – Microsoft Copilot (Microsoft 365): Document snapshot in Word personalizes output

Product:

Copilot, Microsoft 365 Apps

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

The document snapshot helps the user focus faster by surfacing the most important information for them based on their personal context.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2025-07-01

updated:
2025-07-01

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

Microsoft Copilot's new document snapshot feature in Word aims to highlight the most important parts of a document based on personal context, helping users quickly find relevant information and streamline their workflow.

Direct effects for Operations**

User Experience Degradation
If the change is implemented without proper preparation, users may experience confusion or frustration due to unexpected changes in document layout or content suggestions, leading to decreased productivity.
   - roles: End Users, Content Creators
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-word/, https://www.forbes.com/sites/bernardmarr/2023/10/02/microsoft-copilot-in-word-what-you-need-to-know/

Increased Support Requests
The introduction of new features without adequate training or documentation may lead to an influx of support requests from users struggling to adapt to the changes, overwhelming IT support teams.
   - roles: IT Support Staff, End Users
   - references: https://www.techradar.com/news/microsoft-copilot-in-word-what-you-need-to-know, https://www.zdnet.com/article/microsoft-copilot-in-word-what-it-means-for-you/

Configutation Options**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only