check before: 2026-03-01
Product:
Copilot, Microsoft 365 Copilot, Microsoft Viva, Teams
Platform:
Teams And Surface Devices, Web, World tenant
Status:
In development
Change type:
Links:
Details:
Track user sentiment of Microsoft 365 Copilot. Understand how users perceive Copilot value by analyzing the breakdown of thumbs up and thumbs down ratings after Copilot interactions. See trends over time and breakdowns by group.
Change Category:
XXXXXXX ... free basic plan only
Scope:
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Release Phase:
General Availability, Preview
Created:
2025-10-03
updated:
2026-02-12
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
Microsoft 365 Copilot includes a feedback feature in its dashboard where users can give a thumbs up or down after interactions, allowing Microsoft to track user sentiment and identify areas for improvement by analyzing trends and feedback from different groups.
Direct effects for Operations**
User Sentiment Analysis
Without proper preparation, the implementation of the satisfaction rate metric may lead to inaccurate data collection, resulting in misleading insights about user satisfaction with Microsoft 365 Copilot.
- roles: Data Analyst, Product Manager
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/12/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/microsoft-365-copilot-what-it-is-and-why-it-matters/?sh=5c1b1c1e7b1e
User Experience Disruption
If the change is implemented without adequate training or communication, users may feel overwhelmed or confused by the new metrics, leading to decreased productivity and frustration.
- roles: End User, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/12/introducing-microsoft-365-copilot/, https://www.techradar.com/news/microsoft-365-copilot-what-you-need-to-know
Configutation Options**
XXXXXXX ... paid membership only
Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-02-12 | RM Release | February CY2026 | March CY2026 |
| 2025-12-19 | RM Release | January CY2026 | February CY2026 |
| 2025-12-19 | RM Preview | December CY2025 | January CY2026 |
| 2025-11-17 | RM Title | Microsoft Viva: Thumbs Up Rate Metric for Microsoft 365 Copilot in Copilot Dashboard | Microsoft Viva: Satisfaction Rate Metric for Microsoft 365 Copilot in Copilot Dashboard |
| 2025-10-22 | RM Preview | November CY2025 | December CY2025 |
Last updated 1 week ago ago
