494515 – Microsoft Copilot (Microsoft 365): Catchup on important emails in Copilot Chat

Product:

Copilot

Platform:

Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

Copilot Chat helps you stay on top of your inbox by highlighting important and actionable emails such as messages from your manager, leadership, top collaborators, or emails containing tasks when you use prompts like “What’s hot in my inbox?” or “What were the important emails from last week?”

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2025-06-05

updated:
2025-08-21

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Email Management Efficiency
Without proper preparation, users may experience confusion and mismanagement of important emails, leading to missed deadlines and tasks.
   - roles: Office Workers, Team Leaders
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/, https://www.zdnet.com/article/microsoft-copilot-what-it-is-and-how-it-works/

User Adoption and Training
If users are not adequately trained on how to utilize Copilot Chat, they may struggle to adapt, resulting in decreased productivity and frustration.
   - roles: IT Support Staff, End Users
   - references: https://www.forbes.com/sites/bernardmarr/2023/09/30/what-is-microsoft-copilot-and-how-can-it-help-you/, https://www.techradar.com/news/microsoft-copilot-what-you-need-to-know

Configutation Options**

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explanation for non-techies**

Imagine your email inbox as a bustling post office. Every day, countless letters and packages arrive, and it's your job to sort through them to find the ones that need your immediate attention. This can be overwhelming, especially when you're busy with other tasks. Microsoft Copilot acts like a personal assistant in this scenario, helping you quickly identify the most important pieces of mail without having to sift through everything yourself.

With Copilot Chat, you can ask questions like "What's hot in my inbox?" or "What were the important emails from last week?" It's like having a knowledgeable friend who knows exactly which letters contain urgent information or tasks from your boss, colleagues, or key partners. This feature is designed to save you time and ensure you don't miss anything critical, allowing you to focus on what truly matters.

Think of it as having a smart filter that automatically highlights the most relevant and actionable emails, similar to how a personal assistant might organize your physical mail into neat piles of 'urgent,' 'important,' and 'can wait.' This way, you can confidently manage your workload, knowing that Copilot is there to help you stay on top of your email game.