493320 – Microsoft Teams: Line key configuration on Teams Phone devices from Teams Admin Center (TAC)

Product:

Microsoft 365 admin center, Teams

Platform:

Android, Teams And Surface Devices, US Instances, World tenant

Status:

Rolling out

Change type:

Links:

(MC1142621)
(MC1103603)

Details:

This feature allows admins to configure line keys for various scenarios on Teams phone devices, including personal and common area phones (CAP). Scenarios supported include speed dial, shared line, collaborative call delegation, and call transfers.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2025-05-22

updated:
2025-07-30

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

Microsoft Teams has introduced a new feature that allows administrators to configure line keys on Teams phone devices. Think of line keys like the buttons on a traditional office phone that you might use to quickly call someone or transfer a call. These keys can now be set up for different purposes, making communication more efficient.

For example, imagine you have a favorite radio station preset on your car stereo. You press one button, and it instantly tunes in to that station. Similarly, with this new feature, admins can set up a line key as a "speed dial" for frequently called contacts. Just like pressing a button in your car, pressing this line key will immediately connect you to that person.

Another scenario is shared lines, which is like having a family phone line at home where everyone can answer calls. In a business setting, a shared line allows multiple people to handle calls from the same number, ensuring that important calls are never missed.

Collaborative call delegation is similar to having an assistant who can answer calls on your behalf. The line key can be configured so that an assistant can take calls for their manager, just like an executive might have someone screen their calls.

Finally, call transfers are like passing a note in class. You can quickly and easily transfer a call to another person by pressing a line key, ensuring the call gets to the right person without delay.

These configurations are managed through the Teams Admin Center, a tool that allows IT administrators to set up and manage these line keys remotely. This is particularly useful for personal phones and common area phones, like those in a lobby or shared workspace, where quick access to specific functions can improve efficiency and communication.

Overall, this feature provides flexibility and control, making it easier for businesses to tailor their phone systems to their specific needs, much like customizing settings on your personal devices to suit your preferences.