492624 – Microsoft Purview compliance portal: Intent Navigator in Data Security Posture Management

Product:

Purview, Purview Communication Compliance, Purview compliance portal

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

A user guidance feature designed to handle queries that fall outside supported data boundaries or capabilities. Instead of rejecting unsupported requests, it intelligently suggests alternatives by interpreting user intent and reformulating the query based on available parameters.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2025-05-10

updated:
2026-01-21

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the Intent Navigator is implemented without proper preparation, users may experience confusion and frustration due to misinterpretation of their queries, leading to incorrect suggestions and a lack of clarity in data security posture management.
   - roles: Compliance Officer, Data Analyst
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-purview-compliance-portal-intent-navigator-in-data/ba-p/3741230

Increased Support Tickets
The introduction of the Intent Navigator without adequate training or documentation may lead to an increase in support tickets as users struggle to understand how to effectively use the new feature, impacting overall productivity.
   - roles: IT Support Specialist, Compliance Officer
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-purview-compliance-portal-intent-navigator-in-data/ba-p/3741230

Configutation Options**

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IT Security**

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explanation for non-techies**

Imagine you're at a restaurant, and you've just asked the waiter for a dish that's not on the menu. Instead of simply saying "no," the waiter listens to what you want and suggests a similar dish that they can prepare with the ingredients they have. This is essentially what the Intent Navigator in Microsoft Purview's compliance portal does.

When users make requests that go beyond the system's current capabilities or data boundaries, the Intent Navigator doesn't just reject these requests. Instead, it works like that helpful waiter. It interprets what the user is trying to achieve and suggests alternative ways to get similar results using the available tools and data.

This feature is particularly useful in environments where users might not be fully aware of the system's limitations or the specific ways to phrase their queries. By providing intelligent suggestions, the Intent Navigator helps users navigate the system more effectively, ensuring they can still achieve their goals even if their initial request wasn't feasible.

In the context of data security and compliance, this means that users can continue to manage and secure their data effectively, even if they aren't experts in the technical details of the system. The Intent Navigator acts as a guide, helping users find the best path forward based on the resources and capabilities at hand.