check before: 2025-06-01
Product:
Copilot, Microsoft 365 Apps
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
The Copilot context menu will include an option for getting AI-generated coaching. Copilot will review the writing and offer suggestions for high-impact areas, such as logical structure, flow, and tone.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft Copilot in Word acts as a digital writing coach, providing suggestions to improve document structure, flow, and tone, and offering feedback on simplifying complex language or adjusting formality to better suit the intended audience.
Direct effects for Operations**
User Experience Degradation
If the Copilot feature is implemented without proper training or user guidance, users may find the AI suggestions confusing or irrelevant, leading to frustration and decreased productivity.
- roles: End Users, Content Creators
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/, https://www.forbes.com/sites/bernardmarr/2023/03/20/what-is-microsoft-365-copilot-and-how-will-it-change-the-way-we-work/
Increased Support Tickets
The introduction of AI-generated coaching may lead to an increase in support requests from users who are unfamiliar with the new feature, resulting in a backlog and longer resolution times.
- roles: IT Support Staff, Help Desk Agents
- references: https://www.techradar.com/news/microsoft-365-copilot-is-a-game-changer-but-it-could-lead-to-more-support-issues, https://www.zdnet.com/article/microsoft-365-copilot-what-it-is-and-what-it-means-for-businesses/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 7 months ago ago
