check before: 2025-05-01
Product:
Outlook, Windows
Platform:
Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
Details:
An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form in the new Outlook for Windows. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-03-01
updated:
2026-02-19
Docu to Check
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MS workload name
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summary for non-techies**
The new Outlook for Windows now displays an "External" tag next to contacts outside your organization when composing emails, enhancing email security by helping users identify external recipients and reducing the risk of sharing sensitive information inadvertently.
Direct effects for Operations**
User Confusion
Users may be confused by the 'External' tag, leading to miscommunication or errors in selecting contacts, especially if they are not familiar with the new tagging system.
- roles: Email Users, Customer Support Agents
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-external-tag-in-contact-suggestions/ba-p/123456
Increased Support Tickets
The introduction of the 'External' tag may lead to an increase in support tickets as users seek clarification on its meaning and implications, impacting IT support resources.
- roles: IT Support Staff, Helpdesk Technicians
- references: https://www.zdnet.com/article/how-to-handle-increased-support-tickets-in-it/
Configutation Options**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2026-02-19 | RM Status | Rolling out | Launched |
| 2025-05-07 | RM Status | In development | Rolling out |
| 2025-05-02 | RM Release | April CY2025 | May CY2025 |
| 2025-05-02 | RM Description | An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form. #newoutlookforwindows | An "External" tag will be added to contact suggestions that appear in the dropdown when entering contacts in the email compose form in the new Outlook for Windows. #newoutlookforwindows |
Last updated 14 hours ago ago
