check before: 2025-03-01
Product:
Microsoft Viva, Microsoft Viva Glint
Platform:
Web, World tenant
Status:
Launched
Change type:
Links:
Details:
Updating the survey experience to provide ability to display the comment box on the screen when a user is providing a rating. Currently, the survey automatically progresses to the next question after the user selects a rating, without giving them an opportunity to leave a comment. With this change, the program will have the ability for the comment box will be persistently visible, encouraging users to provide more qualitative feedback alongside their rating.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-02-19
updated:
2025-03-03
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
If the change is implemented without preparation, users may be confused by the new comment box feature, leading to frustration and potential drop in survey completion rates.
- roles: Survey Participants, HR Managers
- references: https://www.forbes.com/sites/forbestechcouncil/2021/09/30/the-importance-of-user-experience-in-survey-design/, https://www.smartsurvey.co.uk/blog/the-importance-of-user-experience-in-survey-design
Increased Survey Completion Time
The introduction of a persistent comment box may lead to longer survey completion times, as users may spend more time providing feedback, potentially impacting overall response rates.
- roles: Survey Participants, Data Analysts
- references: https://www.qualtrics.com/experience-management/brand/survey-completion-time/, https://www.surveymonkey.com/mp/survey-completion-rate/
Configutation Options**
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explanation for non-techies**
Imagine you're at a restaurant, and after finishing your meal, the waiter hands you a feedback card. Currently, the card asks you to rate your experience on a scale from 1 to 5, and as soon as you circle a number, the waiter takes the card away without giving you a chance to write any additional comments. This setup limits your ability to share specific thoughts or suggestions about your dining experience.
Now, think of Microsoft Viva Glint as the feedback card, but with a new twist. With the upcoming update, when you provide a rating, the card stays with you a little longer, allowing you to jot down any additional comments or insights you might have. This change means that after selecting your rating, a comment box remains visible on the screen, inviting you to share more detailed feedback if you wish.
This enhancement is like having the waiter pause and give you a moment to write down your thoughts after you've rated your meal. It allows for a richer exchange of information, giving the restaurant—or in this case, the organization—more valuable insights into your experience. By encouraging users to provide more qualitative feedback alongside their ratings, Microsoft Viva Glint aims to capture a fuller picture of user sentiments, much like how detailed comments on a feedback card can offer more context than a simple numerical score.
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-03-03 | RM Status | In development | Launched |
Last updated 2 months ago ago
