422308 – Microsoft Copilot (Microsoft 365): Lists in Context IQ

Product:

Copilot, SharePoint

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Users will be able to search for and select SharePoint Lists through the Context IQ menu to help ground their prompts when using Copilot Chat.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-07-03

updated:
2025-11-17

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the integration of SharePoint Lists into Copilot Chat is implemented without proper preparation, users may experience confusion and frustration due to unexpected changes in the interface and functionality, leading to decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/, https://techcommunity.microsoft.com/t5/microsoft-365-developer-blog/introducing-context-iq-in-microsoft-copilot/ba-p/123456

Increased Support Tickets
The lack of preparation for the new feature may result in a surge of support tickets as users encounter issues or misunderstandings regarding the new functionality, overwhelming IT support resources.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-it-support/?sh=5b1c1e4e4f3b, https://www.zdnet.com/article/how-ai-is-changing-it-support/

Configutation Options**

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explanation for non-techies**

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