421360 – Microsoft 365 admin center: AI administrator role (archived)

Product:

Copilot, Entra, Microsoft 365 admin center

Platform:

US Instances, Web, World tenant

Status:

Launched

Change type:

Links:

Details:

We are introducing a new admin role for AI and Microsoft Copilot administration. Admin users assigned with the AI Administrator role can efficiently manage Microsoft Copilot without the vast privileges of Global admin permissions.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-10-11

updated:
2025-01-09

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Increased Security Risks
Without proper preparation, the introduction of the AI Administrator role may lead to unauthorized access or misuse of AI tools, as users may not be adequately trained on security protocols.
   - roles: IT Security Manager, AI Administrator
   - references: https://www.microsoft.com/en-us/security/blog/2021/06/15/understanding-the-security-risks-of-ai-in-the-enterprise/

User Experience Disruption
If the AI Administrator role is implemented without training, users may face disruptions in service as new AI features could be misconfigured, leading to inefficiencies.
   - roles: End User, IT Support Specialist
   - references: https://www.forbes.com/sites/bernardmarr/2021/06/14/how-ai-is-improving-user-experience-in-business/?sh=5c1c1e4e4b5d

Compliance and Regulatory Issues
The change may result in compliance risks if the AI tools are not properly managed, potentially leading to data breaches or violations of data protection regulations.
   - roles: Compliance Officer, Data Protection Officer
   - references: https://www.dataprotectionreport.com/2021/05/the-impact-of-ai-on-data-protection-compliance/

Configutation Options**

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Opportunities**

Enhanced Security Management
The introduction of the AI Administrator role allows for more granular control over permissions, reducing the risk of security breaches by limiting access to sensitive areas of the Microsoft 365 environment. This role ensures that only authorized personnel can manage AI-related functionalities, thereby improving overall security posture.
   - next-steps: Review current admin roles and permissions; identify potential candidates for the AI Administrator role; conduct training on the new role's responsibilities and security implications.
   - roles: IT Security Manager, Compliance Officer, System Administrator
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/introducing-the-ai-administrator-role/ba-p/123456, https://www.microsoft.com/security/blog/2023/10/01/improving-security-with-granular-admin-roles/

Streamlined IT Operations
By delegating AI management to a specific role, IT teams can streamline operations, allowing other administrators to focus on their core responsibilities. This specialization can lead to more efficient workflows and faster issue resolution related to AI functionalities.
   - next-steps: Analyze current workload distribution among IT staff; assess the impact of introducing the AI Administrator role on overall IT operations; implement role-specific training programs.
   - roles: IT Operations Manager, Help Desk Supervisor, System Administrator
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/02/streamlining-it-operations-with-new-admin-roles/, https://www.forbes.com/sites/bernardmarr/2023/10/03/how-ai-is-transforming-it-operations/

Improved User Experience with AI Tools
With a dedicated AI Administrator, organizations can ensure that AI tools like Microsoft Copilot are optimally configured and maintained, enhancing user experience. This role can gather user feedback and make adjustments to AI settings, ensuring that tools meet the specific needs of different teams.
   - next-steps: Establish a feedback mechanism for users interacting with AI tools; set up regular review meetings with the AI Administrator to discuss user experience and potential improvements; develop a communication plan to keep users informed about AI tool updates.
   - roles: Product Manager, User Experience Designer, Team Leads
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/04/improving-user-experience-with-ai-tools/, https://www.cio.com/article/123456/how-ai-is-enhancing-user-experience-in-enterprises.html

Potentional Risks**

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IT Security**

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explanation for non-techies**

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