417063 – Outlook: Grant mail delegate sharing permissions from the new Outlook

Product:

Outlook

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Delegate access for mailbox and folders can be granted from the new Outlook app. Users will be able to view the permissions granted for a mailboxes and folders. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-09-25

updated:
2025-11-17

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Access Issues
If the new Outlook is implemented without proper training, users may struggle to grant or manage delegate permissions, leading to unauthorized access or inability to share mailboxes effectively.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/introducing-the-new-outlook-for-windows/ba-p/3651230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/01/10/whats-new-in-outlook-for-windows/

Increased Support Tickets
The transition to the new Outlook without preparation may result in a surge of support tickets related to delegate access issues, overwhelming IT support resources.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.zdnet.com/article/microsoft-outlook-2023-new-features/, https://www.forbes.com/sites/johnrampton/2023/01/12/5-new-features-in-outlook-you-need-to-know-about/

Configutation Options**

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explanation for non-techies**

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