409235 – Microsoft Viva: Viva Learning – Use the Egress API to provide learner access to “My Learning” records (archived)

Product:

Microsoft Viva, Microsoft Viva Learning

Platform:

Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

The Egress API can be used by learners to view their My Learning records and corresponding course details.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-07-30

updated:
2025-02-15

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Integration Complexity
- The implementation of the Egress API may require changes to existing integration points with other systems (e.g., Learning Management Systems, HR systems).
- Potential need for additional monitoring tools to track API performance and usage.
- Roles impacted: IT Operations Team, Integration Specialists.

- Increased Support Requests
- Users may experience issues accessing their "My Learning" records, leading to an increase in support tickets.
- IT administrators may need to allocate more resources to handle user queries and troubleshoot issues related to the new API.
- Roles impacted: IT Helpdesk, IT Support Staff, IT Administrators.

- Direct Impact on IT Services
- Service Availability
- If the Egress API experiences downtime or performance issues, users will be unable to access their learning records, impacting their ability to complete training and compliance requirements.
- Dependencies on other services (e.g., authentication services, database services) may also affect the availability of the Egress API.
- Roles impacted: Service Managers, Application Owners.

- User Experience
- Changes in the user interface or access methods may confuse users, leading to a decline in user satisfaction and engagement with the learning platform.
- Training may be required for users to familiarize themselves with the new access method, impacting productivity.
- Roles impacted: User Experience Designers, Training Coordinators.

References:
- Microsoft Viva Learning Overview: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-365/viva/learning/?view=o365-worldwide)
- API Integration Best Practices: [API Best Practices](https://www.smashingmagazine.com/2020/01/api-integration-best-practices/)

Data Protection**

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