406912 – Microsoft Viva: Delegate Onboarding

Product:

Microsoft Viva, Microsoft Viva Engage, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant

Status:

Launched

Change type:

Links:

Details:

The Delegate Onboarding feature aims to streamline the process of assigning delegate and delegate manager roles within the Viva Engage platform. By allowing users to request delegate permissions from delegators directly, the feature seeks to reduce the cognitive load and time costs associated with the current manual process, ultimately facilitating faster and more efficient delegate assignments.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-08-06

updated:
2025-05-02

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased workload for IT administrators
- Role: IT Administrators
- With the introduction of the Delegate Onboarding feature, IT administrators may face an influx of requests for delegate permissions, necessitating additional monitoring and management of these requests to ensure compliance and security.
- Reference: [Microsoft Viva Engage Documentation](https://docs.microsoft.com/en-us/microsoft-viva/engage/)

- Potential integration issues with existing systems
- Role: IT Operations Team
- The new feature may require integration with existing identity and access management systems, which could lead to unexpected downtime or conflicts with current configurations, impacting overall service availability.
- Reference: [Microsoft Identity and Access Management](https://docs.microsoft.com/en-us/azure/active-directory/)

- Direct Impact on IT Services
- Changes in user experience and training requirements
- Role: End Users, Training Coordinators
- Users may need training on how to effectively utilize the new Delegate Onboarding feature, which could lead to temporary disruptions in productivity as users adapt to the new process.
- Reference: [Microsoft Viva Training Resources](https://support.microsoft.com/en-us/viva)

- Dependency on Microsoft Teams for functionality
- Role: Collaboration Tools Administrators
- The feature's reliance on Microsoft Teams for communication and collaboration may create dependencies that could affect service continuity if Teams experiences outages or performance issues.
- Reference: [Microsoft Teams Service Health](https://status.office365.com/)